FAQs
FAQs
FAQs
Frequently asked questions
General
How do I place a rental order?
You can browse the products from our catalog, choose the date and check out. In case of questions, give us a call at 647-667-2990 or 647-674-4160 and we’ll guide you through the process and help you select the right rental items for your event.
What is the duration of the rental period?
Our standard rental period is typically 24 hours. However, for longer events or special circumstances, we offer extended rental options. Please call us at 647-667-2990 or 647-674-4160 to discuss your specific needs.
Are your rental items cleaned and maintained?
Absolutely! We take pride in offering clean and well-maintained rental items. Our team thoroughly inspects and sanitizes each item before and after every rental to ensure they are in excellent condition for your event.
How far in advance should I book my rentals?
It is best to book your rentals as early as possible to ensure availability. We recommend booking at least a few weeks in advance, but we will do our best to accommodate last-minute requests if we have availability.
To maintain service quality, online bookings must be placed at least 2 days prior to the event date. Orders requested within 48 hours require a manual booking—please contact us at contact@singhbroseventrentals.ca so we can confirm availability and logistics.
Lost or Damaged Equipment?
Customers are responsible for any lost, damaged or stolen equipment during the rental period. A charge will be assessed for repair or replacement costs.
Do I need any permits?
Building permits are generally required in Ontario for all tents >645 Square feet and engineer’s inspection for tents larger than 2420 Square feet.
The renter agrees to obtain any necessary permits (municipal or otherwise). Singh Bros Event
Rentals can obtain Temporary Structure Permits on behalf of clients at an additional charge.
The renter is responsible for providing parking permits, or parking space for delivery of rented items. The renter agrees to pay for any parking ticket/fine we receive while delivering your order.
Frequently asked questions
Order & Reservations
How do I browse and select rental items on your website?
You can browse our rental items by category on our website. Simply select the category you’re interested in and browse through the available products. Once you find the items you need, you can select the rental date and duration, and specify the quantity required.
How do I add items to my cart and proceed with the rental process?
Once you have selected the desired items, you can add them to your cart. Review the items in your cart to ensure they are correct and proceed to the checkout page. There, you will be prompted to provide the necessary information and make a 25% non-refundable deposit payment to complete your rental reservation. Remaining balance is required 7 days prior to your event date.
What happens after I make a payment and check out?
After completing your online checkout, you will receive an automatic webshop order confirmation via email outlining the items you have selected.
Once your order is reviewed, we will email you a rental contract for review and signature to officially reserve the items.
Closer to your event date—typically 1 to 7 days prior to your scheduled pickup or delivery—you will receive a follow-up email with detailed pickup or delivery instructions, including timing and location details, based on your selected service.
Can I make changes or modifications to my rental order after checking out?
To make changes or modifications to your rental order, please contact us at contact@singhbroseventrentals.ca We will do our best to accommodate your request, subject to item availability and any applicable charges.
How will I receive the rental items? Do I need to pick them up or will they be delivered?
Depending on your checkout selection, items will be prepared for either pickup or delivery. If no pickup option is selected, delivery will not be assumed. Please review your selection carefully before submitting your order. Pickup or delivery instructions will be sent via email accordingly.
Will I receive a receipt for my payment?
You will receive an automatic order confirmation after checkout.
Orders usually involve two payments: a 25% non-refundable deposit and a remaining balance. Separate invoices are issued for each payment once they are completed.
Frequently asked questions
Pickup & Delivery
Where can I pick up my rental items?
Free pickup is available at our designated pickup location: Unit #3, 38 Cowansview Road, Cambridge, ON, N1R 7N3 (Second last unit in the plaza). Please ensure that you arrive during our designated pickup hours (9AM-1PM).
How much notice do I need to give for a pickup?
To ensure we can prepare your order properly and provide the best service, online orders are not available within 48 hours of your event date.
If your event is less than 2 days away, please call (647-667-2990 or 647-674-4160) or email us (contact@singhbroseventrentals.ca) directly. We’ll do our best to check availability and assist with a manual booking, subject to inventory and staffing availability. Otherwise, we recommend placing your order as soon as possible to ensure availability.
What do I need to bring when picking up my rental items?
When picking up your rental items, please bring a valid government-issued photo identification card. Our staff will verify your identity and match it with the information provided during the reservation process.
Should I bring any documentation for pickup?
Please have your order confirmation available at pickup—either on your phone or printed if you prefer. This helps us confirm your order quickly and accurately.
How should I return the rental items?
Rental items must be returned to the designated pickup/drop-off location on the agreed-upon return date. It is your responsibility to return the items in the same condition as they were received.
Do you offer delivery services?
Yes, we do. Delivery charges will apply based on the delivery location.
Frequently asked questions
Payment & Security Deposits
What payment methods do you accept for online payments?
We accept major credit cards, such as Visa, Mastercard, American Express, and Discover, for online payments.
A 3% credit card processing fee applies to all credit card transactions. The initial 25% reservation deposit paid online will not incur a processing fee if the deposit amount is $300 or less. If the Customer chooses to pay any remaining balance by credit card, a 3% processing fee will be applied to that portion of the payment and added to the invoice at the time of payment.
Can I make an offline payment for my rental order?
Yes, we accept offline payments in the form of cash, certified cheques, money orders, and Interac e-transfer. Please contact us at contact@singhbroseventrentals.ca to arrange the details of your offline payment.
How do you ensure the security of online payments?
We use a secure payment gateway, Stripe, which employs industry-leading security measures. When you make an online payment, your credit card details are encrypted and securely transmitted to Stripe for processing. User credit card or mode of payment information will be stored in our files until completion of the order, in securing the deposit and any damages if any.
Is my payment information stored after the order is complete?
No, once the order is complete, we will no longer store your payment information. However, your personal information will be stored in our database for future projects and orders.
What is the reservation deposit and when is it due?
The reservation deposit is a non-refundable amount of 25% of the total rental cost. It is required to secure your rental items and reserve your desired event date. The deposit is payable at the time of reservation.
Are there any additional charges apart from the rental cost?
Yes, there may be additional charges such as HST, delivery fees, and credit card processing fee. These charges will be clearly communicated to you during the booking process and must be paid in full before the event date or upon delivery.
Frequently asked questions
Cancellation & Refunds
Can I request a refund if I have reserved and paid for rental items but no longer need them?
Once rental items are reserved and payment is made, refunds will not be issued. However, in special situations, we will evaluate refund requests on a case-by-case basis. Please contact us at contact@singhbroseventrentals.ca to discuss your situation.
Will I receive a refund if I return unused rental items?
Refunds will not be issued for rental items, whether used or unused, as stated in our policy.
What happens if I return rental items that are damaged or altered?
Rental items must be returned without damage or alterations. Any damage caused during the rental period may result in additional charges, and refunds will not be issued for damaged or altered items.
Are delivery and pickup charges refundable?
No, delivery and pickup charges are non-refundable once the items have been delivered and picked up according to the agreed-upon schedule.
Can I cancel my event after reservation and payment and receive a refund?
Refunds will not be issued for event cancellations after reservation and payment. However, in special situations, we will evaluate cancellation requests on a case-by-case basis. Please contact us at contact@singhbroseventrentals.ca as soon as possible to discuss your situation.
Can I modify or reschedule my rental order? Will there be any charges?
If you need to modify your order, please contact us at least 24 hours in advance. While event dates cannot be rescheduled, we are happy to accommodate timing adjustments whenever possible, subject to availability.
Any modifications that result in additional items, services, or extended rental requirements may incur additional charges.
Frequently asked questions
Setup & Installation
Do you provide setup and installation services for the rental items?
Yes, we offer setup and installation services for selected rental items. Setup for tents, dance floors, and subfloors is included in the rental price.
Setup for other items may be available at an additional charge. Please contact us at contact@singhbroseventrentals.ca to confirm availability and pricing for setup services related to your specific items.
Is the setup and installation service included in the rental cost?
The setup and installation service may have an additional cost. Please refer to the product details or contact us at contact@singhbroseventrentals.ca for information on any associated fees.
Are there any specific requirements or preparations needed for the setup and installation of rental items?
Depending on the nature of the rental items, there may be specific requirements or preparations needed for setup and installation. Our customer service team will provide you with detailed instructions and any necessary information in advance.
Do I need to be present during the setup and installation process?
Yes, it is generally recommended that you or a designated representative be present during the setup and installation of rental items. This ensures that any specific requirements or preferences can be communicated effectively.
What happens after the event or rental period? Will you dismantle and remove the rental items?
The dismantling and removal of rental items will depend on the specific arrangements made during the booking process. Please discuss your requirements with our customer service team, and they will provide you with the necessary information regarding the post-event or post-rental process.
Frequently asked questions
Cleaning & Maintenance
Do I need to clean the rental items before returning them?
No, general cleaning is not required before returning rental items, as we handle standard cleaning and maintenance to ensure all items are properly sanitized for the next customer.
However, certain items must be wiped or rinsed before return, and tables and chairs should be wiped down if heavily soiled (for example, spills or food residue). Items returned excessively dirty or with food residue may be subject to an additional cleaning fee.
What happens if the rental items get dirty or stained during my event?
We understand that some wear and tear may occur during events. Minor dirt or stains resulting from normal use are typically covered by the rental fee. However, excessive damage or stains may incur additional cleaning or repair charges, which will be assessed on a case-by-case basis.
Can I use my own cleaning products on the rental items?
We recommend not using your own cleaning products on the rental items. If you encounter any issues or need assistance with cleaning during your rental period, please contact our customer service team at contact@singhbroseventrentals.ca , and we will provide you with the appropriate guidance.
What if a rental item gets damaged during my event?
In case of damage to a rental item, please notify us immediately. Depending on the nature and extent of the damage, additional charges for repair or replacement may apply. Our customer service team will guide you through the process and discuss any associated costs.
How do you ensure the cleanliness and maintenance of the rental items?
We have a dedicated team that follows strict cleaning and maintenance procedures for all rental items. This includes regular inspection, cleaning, and sanitization to maintain the highest standards of cleanliness and hygiene.
